VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace. Thanks to advances in AI integration and cloud computing, as well as new ways of applying the technology, 2024 looks to be an interesting year for VoIP. Take a look at these six incoming VoIP trends.
Cloud-based VoIP systems
We will likely see an increase in cloud-based VoIP systems over the course of 2024, thanks to the cloud’s increased scalability, flexibility, and cost-effectiveness. The integration with other cloud services and features will also likely result in more interconnected and efficient VoIP phone systems.
Scalability: This refers to the ease with which cloud-based VoIP solutions can scale up or down to suit business needs and market conditions, allowing businesses to adjust their resource expenditure. This flexibility also extends to geographical expansion, enabling seamless integration of offices across the globe.
Cost-effectiveness: Cloud-based VoIP offers an alternative to extensive on-premises hardware, cutting down on both capital expenditure and long-term maintenance spending.
Integration and collaboration: The integration of other cloud services, such as productivity tools, makes collaboration between team members easier and streamlines workflows.
Improved uptime: While physical VoIP servers and hardware are more susceptible to disasters such as fire or flooding, cloud-based VoIP servers allow for greater uptime rates.
5G can enhance the quality of VoIP video chats and other internet-based voice calls by providing consistent high-speed internet connections. This leads to faster, clearer, and more productive communications, which is vital to any business organization.
Additionally, 5G technology is expected to improve video conferencing significantly, enhancing streaming quality and supporting video calls with a higher number of participants. This can boost businesses’ capacity to serve more customers and conduct larger meetings with heightened consistency.
Unified Communications-as-a-Service (UCaaS)
UCaaS emerges as a leading trend in business VoIP for 2024, because it consolidates all communication and collaboration needs into a single platform for employees to access. This is especially useful to businesses operating in multiple locations with remote workers who may not be using company-issued devices to carry out their responsibilities. By integrating VoIP with applications such as Google Meet, Zoom, and Microsoft Teams, UCaaS allows for real-time communication across various industries.
AI and VoIP
The convergence of VoIP and AI will improve customer service and personalized experiences, as a result of AI’s new capacity for speech recognition, call data analysis, and relevant information identification.
Easy information access: AI can fetch details from an order management system based on caller recognition, which helps employees deliver better answers and solutions promptly.
Enhanced call handling: VoIP and AI combined systems streamline calls by providing automated responses, significantly reducing call handling times and improving overall efficiency.
Automation with bots: AI-powered bots can automate tasks, such as schedule management and event organization, enhancing the efficiency of departments dealing with a high volume of calls, events, and meetings.
AI pattern recognition: Businesses can leverage AI pattern recognition abilities to analyze customer behavior and previous experiences to predict future interactions.
The Internet of Things (IoT) refers to smart devices and appliances outside of computers, mobile phones, and tablets that can connect to the internet, such as smart household and kitchen appliances. Connecting these appliances with VoIP systems can lead to additional functionality.
Smart home automation: The combination of IoT and VoIP in smart homes facilitates the control of security systems, lighting, and more. For example, a person can utilize a VoIP-connected thermostat to set their home’s temperature according to their preferences. This allows them to maintain comfort while also managing energy consumption.
Smart office efficiency: Connecting VoIP with IoT devices in offices creates smart workplaces, which allow more mobile workers to connect their VoIP devices with office equipment from any place and at any time, maintaining or even maximizing productivity.
Security notification and monitoring: VoIP can enhance security by integrating with IoT imaging devices, such as security cameras and door access systems. These devices can be configured to provide automated notifications to VoIP-connected devices during security events, alerting administrators and allowing them to monitor what is happening.
To meet growing security demands in 2024, VoIP providers are implementing robust security measures, including advanced encryption, continuous security updates, user authentication, and network security protocols.
Encryption-based privacy: Advanced encryption protocols are implemented to secure communications, ensuring unauthorized personnel cannot access or intercept VoIP calls or messages.
Regular updates: Reliable VoIP providers install updates as soon as they’re available, to patch vulnerabilities.
User authentication: Biometric and multifactor authentication methods are integrated into VoIP systems to control access and ensure secure communication.
Network security: VoIP providers implement comprehensive network monitoring and defense mechanisms to safeguard critical network infrastructure.
Contact our IT specialists to learn more about VoIP and how it can help your organization.