One of the key characteristics of the top customer experience brands in the world is that they are “Zero Risk” to do business with. A Zero Risk business isn’t one that never makes mistakes; every excellent customer service company drops the ball from time to time. The secret to what makes these top brands Zero… Continue reading Customer Loyalty Strategy: Screw Up First
In 2004, Ramadi, Iraq, became the center of control for the Middle Eastern terrorist group al-Qaeda. Two-year battles ensued over the city of 500,000 people, during which the rule of law was nonexistent, bloodshed was constant, and devastation was unrelenting. US forces posted battle stations within the city and managed to keep al-Qaeda at bay… Continue reading Unmitigated Discipline Military-Tested Leadership Strategies From A Navy Seal to Guide You In Everyday Battle
My philosophy about marketing is, and always has been, that if I spend a dollar on marketing today, I should be able to directly point to a sale and tangible ROI from that investment as quickly and efficiently as possible. In my world, we don’t count hashtags, likes, friends, and followers as “success.” Only dollars… Continue reading When Is Marketing To Blame When Sales Don’t Happen?
There’s no doubt that as one of ABC’s Shark Tank investors, Daymond John knows what it takes to start a company from nothing and grow it into a massive success. Born in Brooklyn and raised in Queens by a single mom who worked three jobs to put food on the table, no one can say… Continue reading Swimming With The Sharks The S.H.A.R.K. Strategies For Success
5 Questions Every IT Professional Should Say Yes To Business owners have a wide variety of responsibilities. In many cases, they oversee the hiring process, ensure operations run smoothly and find the best third-party vendors to help benefit their business for years to come. One problem many business owners face when hiring a third party… Continue reading Don’t Settle For Less
5 Questions You Should Hear ‘Yes’ To As a business owner, you likely carefully vet every employee you hire to work for your business. You inspect their résumé and ask detailed questions during their interview to ensure they are the best fit. This is critical to growing your business and making it as successful as… Continue reading Get The IT Help You Deserve
Business intelligence (BI) encompasses a wide range of techniques and technologies that enable organizations to harness their data to gain valuable insights. Whether it’s identifying market trends, optimizing operations, or understanding customer behavior, business intelligence empowers organizations to take a data-driven approach, resulting in improved performance and competitive advantage. What is business intelligence? Business intelligence… Continue reading How business intelligence drives success
Data is the lifeblood of organizations, and business intelligence (BI) acts as the circulatory system, ensuring the smooth flow and utilization of this vital resource. By integrating data from various sources, such as internal databases, customer interactions, and external market data, organizations can gain a comprehensive view of their operations and make informed decisions. What… Continue reading Harnessing the potential of business intelligence
To outperform their rivals, businesses must harness the power of data to make informed decisions. With vast amounts of information at their disposal, organizations can utilize business intelligence (BI) to unlock valuable insights and drive growth. In this article, we explore the significance of BI and how it can revolutionize the way businesses derive value… Continue reading Why business intelligence matters
Along with the surge of people working from home or in hybrid situations over the last few years, there has also been an increase in employers looking for ways to monitor their employees’ work activities to ensure they actually ARE working when remote. This is no surprise given the new “quiet quitting” trend that has… Continue reading Is It Illegal To Track Your Employees’ Activities When They’re Working From Home?
