Voice-over-Internet Protocol

5G: What you need to know about the future of business VoIP systems

Fifth generation technology, or 5G, will significantly enhance the performance of your business’s Voice over Internet Protocol (VoIP) systems. That’s because 5G networks have much higher speeds, greater capacity, and reduced latency than 4G LTE networks. This means that businesses can enjoy crystal-clear voice quality and low call latency no matter what device or where […

How theft of service impacts business VoIP networks

Voice over Internet Protocol (VoIP) networks are vulnerable to a wide range of scams and fraudulent activities, including theft of service. In this article, we will discuss what theft of service is and how it impacts businesses’ VoIP networks. We will also provide tips on how organizations can prevent or reduce the risks of this […

Theft of service: The dark side of VoIP

Businesses that use Voice over Internet Protocol (VoIP) phone systems are at risk of theft of service, one of the most common types of VoIP fraud. Theft of service can impact an organization’s VoIP network in several ways, including decreased call quality and increased costs. Here’s what businesses should know about VoIP theft of service […

What you need to know about VoIP theft of service

Did you know that theft of service is one of the most common types of fraud that affects Voice over Internet Protocol (VoIP) phone systems? VoIP theft of service is a serious issue that impacts businesses’ VoIP networks and can result in significant financial losses. In this article, we will discuss what VoIP theft of […

How to keep callers engaged while on hold in a call

If a business’s hotline keeps callers waiting for long periods, many callers may feel frustrated and just hang up. This results in an unpleasant customer experience that turns off current and potential customers. To keep callers on the line, use these Voice over Internet Protocol (VoIP) features. VoIP phone systems can help make waiting on […

Here’s how to benefit from VoIP’s on-hold messages

For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this […

Keep callers on the line by using these VoIP features

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use […

5 Key security measures you need for VoIP

As a more convenient and less expensive alternative to traditional phone services, Voice over Internet Protocol (VoIP) technology is now a business necessity. But as with any other piece of technology that can connect to the internet, VoIP can and will be exploited by cybercriminals. That’s why it’s important to take the necessary steps to […

Keep your VoIP systems safe with these security measures

Investing in Voice over Internet Protocol (VoIP) technology can help your business save on communication costs, but you can take a big bite out of those savings if you don’t consider its security as a top priority. Unprotected VoIP systems and devices may be harming your business without you knowing it, so it’s crucial to […

5 Vital VoIP measures to implement

Voice over Internet Protocol (VoIP) technology is a flexible, scalable, and highly efficient communication solution that more and more modern businesses are relying on. However, a large user base makes VoIP an attractive cybercrime target, which means VoIP users face increasing risks. Here are five effective security measures you can implement to protect your business’s […